How to Reply to Comments with Engage on Nuelink.
Engage is Nuelink's unified comment inbox. It brings every comment from your connected social channels into one feed so you can reply, react, and moderate without switching apps.
Note: Please keep in mind that the 'Engage' tab will display only comments on posts shared via Nuelink.
Video Tutorial:
In this Guide:
- What’s the Engage Feature?
- How to Activate the Engage Feature?
- Supported Platforms
- Available Actions by Platform
- How to Use Engage to Reply to Comments
- Filters and Comment Tabs
- FAQs & Troubleshooting
What’s the Engage Feature?
The Engage feature on Nuelink lets you respond to comments from different platforms all in one spot. It helps you connect with your audience, build strong relationships, and manage everything easily.
How to Activate the Engage Feature?
You will be able to use the Engage feature if you have a Facebook page, an Instagram Business or Creator account, a LinkedIn Company Page, or a Threads account connected to Nuelink. Click here to connect your social media accounts to Nuelink.
- Log in to your Nuelink account and head to the ‘Engage’ section by clicking on the left sidebar.
Make sure you have your social media accounts linked to Nuelink so you can find your comments.
- Click on the “Get Started” button to start managing your comments on Facebook, Instagram, Threads, and LinkedIn. (More coming soon!)
What Are The Social Channels Supported?
Currently, the social media accounts supported on the Engage tab are:
- Facebook page(s).
- Instagram business and creator account(s).
- LinkedIn company page(s).
- Threads account(s).
- Bluesky channel(s).
- Mastodon channel(s).
- YouTube Channel (Coming soon).
If you link any of these social media accounts to Nuelink, they will be automatically set up for the Engage feature, and all your post comments will appear on Engage right away.
You can filter your comments by social channels from the dropdown here:
Options Supported for Each Social Network on Engage:
The engagement options differ from one social channel to another, depending on what are the options of each social network and the API limitations. Here’s a list of all the options available on each social media channel:
|
Action |
|
|
|
Threads |
Bluesky |
Mastodon |
| View Thread | Yes | Yes | Yes | Yes | Yes | Yes |
| Reply (emojis, images, shortcodes) | Yes | Yes (no images) | Yes | Yes | Yes | Yes |
| Like | Yes | No | No | No | Yes | Yes |
| React (funny, insightful, etc.) | No | No | Yes | No | No | No |
| Dismiss | Yes | Yes | Yes | Yes | Yes | Yes |
| Hide | No | Yes | No | Yes | Yes | Yes |
| Delete | Yes | Yes | Yes | No | No | No |
| Block user | Yes | No | No | No | No | No |
| View Original Post | Yes | Yes | Yes | Yes | Yes | Yes |
| Bulk Action (up to 10) | Like, Delete, Dismiss | Delete, Dismiss | React, Delete, Dismiss | Dismiss | Like, Dismiss | Dismiss |
Facebook Page Options:
Here are the engagement options supported for the Facebook page(s):
View Thread: View all the comments and replies on the post.
Reply: Respond to your comment with an auto mention of the commentator. You can also use emojis, add images, or use shortcodes.
Like: Like the comment(s) on Facebook.
Dismiss: Dismiss comments manually if you don’t answer them.
View Original: Go to the original post on your social media account.
Delete: Remove unwanted comments from your posts easily.
Block: Remove unwanted comments from your posts easily.
Bulk Action: Select up to 10 comments at once to bulk like, delete, or dismiss.
Instagram Business and Creator Account Options:
Here are the engagement options supported for Instagram Business and creator Account(s):
View Thread: View all the comments and replies on the post.
Reply: Respond to your comment with an auto mention of the commentator. You can also use emojis or shortcodes.
Dismiss: Dismiss comments manually if you don’t answer them.
View Original: Go to the original post on your social media account.
Delete: Remove unwanted comments from your posts easily.
Hide: Hide unwanted comments from your social post.
Bulk Action: Select up to 10 comments at once to bulk delete or dismiss.
LinkedIn Company Page Options:
Here are the engagement options supported for LinkedIn company page(s):
View Thread: View all the comments and replies on the post.
Reply: Respond to your comment with an auto mention of the commentator. You can also use emojis, add images, or use shortcodes.
React: Leave a reaction like funny, insightful, etc from here.
Dismiss: Dismiss comments manually if you don’t answer them.
View Original: Go to the original post on your social media account.
Delete: Remove unwanted comments from your posts easily.
Bulk Action: Select up to 10 comments at once to bulk react, delete, or dismiss.
Threads Account Options:
Here are the engagement options supported for Threads Account(s):
View Thread: View all the comments and replies on the post.
Reply: Respond to your comment with an auto mention of the commentator. You can also use emojis, add images, or use shortcodes.
Dismiss: Dismiss comments manually if you don’t answer them.
View Original: Go to the original post on your social media account.
Hide: Hide unwanted comments from your social post.
Bulk Action: Select up to 10 comments at once to bulk dismiss.
Bluesky Account Options:
Here are the engagement options supported for Bluesky Account(s):
View Thread: View all the comments and replies on the post.
Reply: Respond to your comment with auto mention of the commentator, you can also use emojis, add images, or use shortcodes.
Like: Like the comment(s) on Bluesky.
Dismiss: Dismiss comments manually if you don’t answer them.
View Original: Go to the original post on your social media account.
Hide: Hide unwanted comments from your social post.
Bulk Action: Select up to 10 comments at once to bulk like or dismiss.
Mastodon Account Option:
Here are the engagement options supported for Mastodon Account(s):
View Thread: View all the comments and replies on the post.
Reply: Respond to your comment with auto mention of the commentator, you can also use emojis, add images, or use shortcodes.
Like: Like the comment(s) on Mastodon.
Dismiss: Dismiss comments manually if you don’t answer them.
View Original: Go to the original post on your social media account.
Hide: Hide unwanted comments from your social post.
Bulk Action: Select up to 10 comments at once to bulk dismiss.
How to Use The Engage Feature?
-
Log in to your Nuelink account and head to the ‘Engage’ section by clicking on the left sidebar.
Make sure you have your social media accounts linked to Nuelink so you can find your comments.
- Click on the “Get Started” button to start managing your comments on Facebook, Instagram, Threads, and LinkedIn. (More coming soon!)
- In the Engage section, you will find your most recent commented posts. You can click “Load More” to see older comments or look up a comment in the search bar.
Engage Filters and Sections
- You can filter your comments by your social media accounts.
- Scroll down to find all your recent comments categorized by New, Replied, Dismissed, and All.
- New Comments: the most recent comments added to your posts appear here.
- Replied Comments: Any comments you replied to will appear here.
- Dismissed Comments: If you took the action to dismiss a comment, it will appear here.
- All Comments: Here you will see all the comments,s old and new, replied and not replied yet.
Engage Options
- You have multiple comment options to use,se such as Reply, Like, View Thread, Dismiss, Delete, Hide, and View Original.
- Reply: Respond to your comment with an auto mention of the commentator. You can also use emojis, add images, or use shortcodes.
- React: You can react to a comment or like it based on what each platform supports.
- Delete: Remove unwanted comments from your posts easily.
- Hide: Hide unwanted comments.
- Block: Directly block unwanted users from viewing or commenting on your posts
- Dismiss: Your replied comments will be dismissed automatically, but you can dismiss comments manually.
- View Thread: View all the comments and replies to the post.
- View Original: View the original post on the platform with all the comments.
- If you select an individual post, then you will only see the comments related to the post.
- Bulk action: Select multiple comments at once to delete or dismiss.
Filters and Comment Tabs
Use the channel dropdown at the top of Engage to filter comments by a specific social account.
Comments are organized into four tabs:
- New: Fresh, unanswered comments on your posts.
- Replied: Comments you've already responded to.
- Dismissed: Comments you've marked as handled (manually or automatically after a reply).
- All: Every comment across all statuses.
You can also click a specific post in your feed to see only the comments tied to that post.
Engage Comments FAQs & Troubleshooting:
Can I manage direct messages in Engage?
Not yet. Engage currently handles post comments only. A Social Inbox for DMs is on the roadmap.
Why don't I see comments from some of my accounts?
Engage only displays comments on posts published through Nuelink. Comments on posts published natively on the platform won't appear.
How many comments can I moderate at once?
You can select up to 10 comments at a time for bulk actions like Like, React, Delete, or Dismiss (availability depends on the platform).
What happens when I reply to a comment?
The comment automatically moves to the Replied tab. You can also dismiss it manually to clear it from the New tab without replying.
Why can some platforms like but others React?
It comes down to each network's own options. Facebook, Bluesky, and Mastodon support a single Like. LinkedIn supports multiple reactions (funny, insightful, celebrate, etc.). Instagram and Threads don't currently expose comment reactions through their API.
Are TikTok, Pinterest, and YouTube comments supported?
YouTube, TikTok, and Pinterest are coming soon.
My comments aren't loading in Engage.
Check that your social account is still connected under Channels. If the connection expired, reconnect the account and allow all requested permissions.
I can't reply with an image on Instagram.
Instagram's API doesn't allow image replies in comments. You can still use text, emojis, and shortcodes.
The Delete option is missing on a Threads, Bluesky, or Mastodon comment.
Those platforms don't currently support deleting comments through the API. Use Hide or Dismiss instead.
A comment I replied to still shows in the New tab.
Refresh the page. If it persists, manually dismiss the comment to move it to the Dismissed tab.