Connecting Socials FAQs
How do I reconnect a social channel?
Open the brand, go to Channels, find the affected channel, and click Reconnect. Sign in and approve every requested permission. Reconnecting does not delete any posts already in your queue. They'll publish as scheduled once the channel is active. The full flow takes less than a minute.
Why does Nuelink ask me to reconnect a channel?
This is a normal authentication event, not a bug. Channels need reconnection when access tokens expire, permissions change, an admin role is removed on the network's side, or the network itself revokes access for security. It usually takes under a minute to fix.
Why does the email verification link send me back to the login?
This usually means the link has expired or was opened in a different browser than the one where you signed up. Try this short checklist. Open the newest verification email in your inbox. Use the same browser and device where you created the account. Don't click older verification links, as they expire after a short time. If the issue continues, request a fresh verification email from the login page. If it still fails, contact support with the email address you used to sign up.
Why can't I see a Facebook Page or LinkedIn profile in the right brand?
A social channel can only live inside one brand at a time. If you can't see it where you expect, it's probably connected to a different brand inside your account. Open each brand, go to Channels, and look for the account. Once you find it, remove it from the wrong brand and reconnect it to the correct one.
Which networks are supported today for publishing and engagement?
Nuelink supports 12 networks for publishing: Facebook, Instagram, Threads, LinkedIn, Google Business Profile, YouTube, TikTok, Pinterest, Twitter/X, Mastodon, Bluesky, and Telegram. Engage (comment management) currently covers Facebook, Instagram, Threads, LinkedIn Company Pages, YouTube, Bluesky, and Mastodon, with TikTok and Pinterest coming soon. For the most current list of post types and limits per network, check the live support matrix in the help center.
My Instagram or Facebook account shows as "Disconnected" right after connecting.
This usually happens when one of the requested permissions was skipped on the authorization screen. Go to Channels, remove the account, and reconnect. This time, keep every permission toggled on when Instagram or Facebook asks.
I can't find the page or group I want to connect.
Make sure you have admin or editor access to that page or group on the social network itself. Nuelink can only see and connect accounts where you already have the right role.
The verification email never arrives.
Check your spam, promotions, and updates folders. Add Nuelink to your safe sender's list, then request a new verification email from the login page. If your email provider is very strict, try signing up with a different address (like Gmail) and change it later from your account settings.
My channel reconnects, but publishing still fails.
Some networks need extra permissions beyond login, such as managing ads or pages. Remove the channel entirely, reconnect from scratch, and approve every permission checkbox on the network's authorization screen.