Billing, Refunds, and Plans FAQs
How do I cancel, pause, or downgrade my plan?
All three options live on the Billing page and do different things. Cancel stops future renewals. Your account stays active until the end of the current billing period, then closes. Pause keeps your setup in place (collections, channels, drafts) but stops active publishing for a set period. Downgrade keeps your account active on a lower plan, with lower limits. Pick the option that matches what you actually want, so you don't lose access by mistake.
Can I get a refund after canceling?
Refunds depend on when you cancel and which plan you were on. In general, Nuelink offers refunds within a limited window after a fresh charge. Trial conversions, mid-cycle cancellations, and long-term annual plans follow different rules. Approved refunds usually appear in your account within a few business days, depending on your bank. For the exact policy that applies to your subscription, check the current refund terms on the billing page or contact support with your invoice number.
How do I update invoice details or billing information?
Go to Billing, then Billing Information. From there, you can change your card, billing email, company name, VAT number, country, and invoice recipients. Changes apply to your next invoice. If you need to fix a past invoice, contact support with the invoice number so they can reissue it.
Why was I charged after my trial or renewal date?
Trials convert into paid subscriptions automatically at the end of the trial period unless you cancel first. Paid plans renew on the same cycle each month or year. You can see your upcoming renewal date and amount on the Billing page. If you were charged and didn't intend to renew, cancel first to stop the next cycle, then contact support to review a refund.
What happens when my plan is paused?
A paused plan keeps your setup intact but stops active publishing. Your brands, channels, and collections stay where they are. Scheduled posts won't publish during the pause, and channels stay connected, so you don't have to redo setup. You're not billed during the pause period. To come back, open Billing and click Reactivate, and your queue will resume.
How do I delete my account or request data deletion?
Go to your profile settings and click Delete Account, or contact support with a deletion request from your account email. Nuelink removes your personal data and content according to its privacy policy. Some records (like invoices and billing history) may be kept for legal or tax reasons. The full process usually completes within a few business days.
I canceled, but was still charged.
Check the date of the charge against your renewal date on the Billing page. Cancellations only stop future renewals, not charges that have already happened. If the charge happened after your cancel date, contact support with your invoice number so the team can refund it.
My VAT number isn't showing on my invoice.
Open Billing Information, add your VAT number, and save. Invoices generated after this change will include it. For older invoices, contact support and ask for a reissue.
I downgraded, but I still see the old plan's features.
Refresh the app and sign out and back in. If features are still missing or extra, check your plan name on the Billing page. Downgrades take effect at the start of the next billing period for most plans, so you may still be on the higher plan until then.
I want to cancel, but the "Cancel" button is missing.
Only the account owner or an admin with billing access can cancel. If you don't see the option, ask the owner to handle it, or contact support for help transferring ownership.