Account and Brands FAQ
What is a brand?
Think of Brands as workspaces for your different clients and brands. You can create a brand for yourself (personal brand) and other brands for your businesses, and invite your team to manage them with you. You can also create a brand for your clients, where they can add their social media channels and you or your team help them manage it.
How to manage multiple brands on Nuelink?
Once you create a brand for a business you can set automations, import content, and schedule posts at your convenience. This will allow each brand to have its own calendar with its content, channels, automations, and collections… You can also assign different brands for different members of your team or give access to clients to access their brand's content. This is a great feature for users and agencies working on content for multiple brands.
Are my members' limitations per brand or per account?
The members' limitations are set per account. For example, if your plan allows for 2 members that means that you can invite 2 members across all your brands under this account.
What can invited members access?
Invited members can only access and view the content of brands they are invited to. There are different permissions set for different roles on Nuelink.
What are the functions of an owner?
The owner is the holder of the Nuelink account and the one responsible for the plan. The owner has full control of their Nuelink account, and all features and functions are available to them. They can create and delete brands and invite new members to join them. They can also set up automations and collections and work on posts. They have the ability to change the name of any brand and delete content and collections. As an owner, you can also set up new channels. When it comes to owners, all of the features available in Nuelink are available to them as well as all brands created under their account.
What are the functions of an admin?
Admins are very similar to owners since there are no restrictions on what they can do on Nuelink. They can set up channels and automation and create posts and collections. They can contribute to all aspects of a brand's social media from creating posts to inviting new members. Unlike owners, admins are restricted to the brands they are invited to and cannot create brands themselves. They will need to be invited to each brand to have full access to it.
What are the functions of an editor?
Editors on Nuelink have restricted access to the features on Nuelink. First, they can only contribute to the brands they are invited to. They can create and edit posts. However, they cannot invite new members to join them or create new brands. They also cannot change the name or logo of a brand, or delete a collection, content, or automation. Editors cannot connect new channels as well or create new collections. Their contributions are limited to creating content and editing it.
This is it for this tutorial, please check our Help Center for further tutorials. We have many videos and articles on how you can use Nuelink to its fullest.
How do I change the email on my account?
Open Account Settings, click Profile, and update the email field. You'll get a verification link at the new address to confirm the change. For security, large changes (like switching to a brand-new email domain) may require extra proof of ownership. If you lost access to your current email, contact support from a verified billing address or with a recent invoice number so the team can help confirm your identity.
Why does my Link in Bio URL say "already in use"?
Nue.bio URLs are unique across all of Nuelink, so only one brand can own a given URL. If you see this message, the URL is likely attached to another brand in your own account, to a previous setup you may have started, or to another Nuelink user. Try a different URL first. If you believe the URL should be available to you (for example, because you own the custom domain), contact support with details.
How do brands work in one workspace?
Each brand in Nuelink is its own mini-workspace. Every brand has its own channels, collections, automations, analytics, Nue.bio, and team access. Channels only belong to one brand at a time, which is why a Facebook Page connected to Brand A won't show up in Brand B. You can switch brands from the brand switcher at the top of the sidebar, and you can invite team members to specific brands with specific roles.
Why am I not receiving notification emails for one brand?
Nuelink sends some notifications per brand (like publishing failures) and some at the account level (like billing). For brand-level notifications, each brand can have its own notification email. Open Account Settings, go to Notifications, and confirm the correct email is set for each brand. If the right email is there, also check your spam folder and add Nuelink to your safe sender's list so new alerts don't get filtered out.
I verified my new email, but I'm still logged in with the old one.
Sign out and sign back in with the new email. If the old email still works, the verification may not have completed. Request a new verification link from your account settings.
A team member can't see one of my brands.
Team access is brand-specific. Open Team Settings, find the member, and add them to the brand you want to share. Save the change and ask them to refresh the app.
My Link in Bio URL shows as available, but saving it fails.
Refresh the page and try again. If it still fails, pick a slightly different URL, as the first one may have been claimed between the check and the save. For custom domains, make sure your DNS is pointed correctly before trying again.
One brand sends me notifications, but another doesn't.
Open Notifications inside Account Settings, scroll to the second brand, and confirm an email is set. Also, check the notification types toggled on for that brand. Save and test by triggering a small event, like a failed post retry.