Create Posts FAQ

Why did my TikTok not post after I scheduled it?

Unlike all of our other integrations, TikTok doesn't allow third-party apps, like Nuelink, to post your short-form videos. After your post is ready to be posted, you will get a notification from TikTok. Click on the notification to finalize your post on TikTok.

Can I post a Facebook or Instagram story?

Unfortunately, Facebook and Instagram don't allow 3rd party apps to publish stories as of now. There will be a workaround for this restriction when we finalize our mobile app.

Can I create a one-off post?

As of yet, all your posts must be created in a collection. We will be adding the ability to create one-off posts to Nuelink very soon.

Can I bulk-upload posts with videos?

Yes, we have recently added the ability to add video content when bulk-uploading posts. This is how you can bulk-upload your posts.

Can I copy a post to other collections?

Unfortunately, this is not currently available.

What is the maximum size allowed for videos?

Currently, the maximum size limit for videos is 500MB. However, the team is working on the ability to compress videos to allow you to post videos larger than 500MB.

Can I change the time of posting for a post that is already in the Queue?

Luckily, you can. Click on Edit at the bottom of the post, then click on Schedule. You can then select an exact date for your post.

Why does my Instagram video publish as a Reel instead of a regular feed video?

Instagram’s API treats scheduled video posts as Reels in many cases. Toggle on the alsp post on the feed to keep the reel on the feed as well as the reels tab.

Why did my TikTok post use a title, caption, or sound differently than expected?

TikTok's API handles fields differently from the other platforms in Nuelink. The first line of your post is used as the title, and the rest of the text becomes the description/caption. For sounds and music, TikTok does not allow third-party tools to add or change trending sounds via the API. That means Nuelink can publish the original audio attached to your video, but it can't apply a trending TikTok sound or library music on your behalf. To use a trending sound, you'll need to add it manually inside the TikTok app after the post goes live, or upload the video already mixed with the sound you want. Caption length and tagging are also subject to TikTok's API limits.

Why are my posts clumped together, and how do I spread them across the week?

Posts get clumped when a collection has too few time slots, or when you've added many posts at once, and the queue fills the earliest available slots. Each collection has its own posting schedule with up to 10 time slots per day. To spread posts evenly: open your collection, go to Schedule, and add multiple time slots across different days (e.g., Mon/Wed/Fri at 9 am, 1 pm, 5 pm). The Queue publishes posts in order, one per time slot. For better distribution, use multiple collections (e.g., one per content theme) so each has its own spaced-out schedule. You can also rearrange queue order or shuffle posts from the queue view.

What do plan limits mean: collections, brands, channels, queue size, automations?

Each plan limits the maximum number of:

Brands: separate workspaces, each with its own channels and content
Social channels: total connected platform accounts across all brands
Collections: content folders inside each brand
Queue size: posts you can have scheduled at once in a collection
Automations: active auto-posting sources (Shopify, RSS, podcasts, etc.)
CSV daily imports: posts you can bulk-import via CSV per day

To see your current usage, go to Settings → Billing & Plan. You'll see each limit and how close you are to hitting it. From the same page, you can upgrade or add brand/channel add-ons if you only need a small increase.

What should I do if Nuelink says published, but I cannot find the post?

Start by checking a few things: (1) Confirm you're looking at the exact account/page the post was sent to (especially for Facebook Pages and LinkedIn Company Pages, not your personal feed). (2) Check the post type: Instagram videos often publish as Reels, which show in the Reels tab, not the main feed. (3) Allow a few minutes for platform processing delays, especially for TikTok, YouTube Shorts, and Reels. (4) Check if the destination platform filtered the post for spam or policy. If you still can't find it, contact support with: the Nuelink post ID, the social channel name, the scheduled publish time, and the destination profile/page link. That lets us pull the platform's response and trace exactly where the post ended up.

Why did my X/Twitter post become a thread?

Nuelink turns a single post into a thread in two cases: (1) when your text goes over the 280-character limit, and (2) when it detects multiple line breaks that signal separate tweets (Nuelink's thread editor uses blank lines as splits). Emojis count as multiple characters on X, so a post that looks short can still trip the limit. If you want a single tweet, keep it under 280 characters and avoid double line breaks. If you want a thread, use the dedicated Thread editor in the post composer to control exactly where each tweet starts and ends.

When a platform expires your token or revokes access, posts in that channel will fail until you reconnect. To fix it: go to Social Channels, find the affected channel, click Reconnect, and make sure to approve all requested permissions on the authorization screen (skipping any will cause it to fail again). For Instagram and Facebook, the account must be a Business or Creator account linked to a Facebook Page with the right admin role. For LinkedIn Company Pages, you must be a Page admin. For Pinterest, you'll need to confirm board access. After reconnecting, head to the Queue to retry or reschedule any failed posts.

This is it for this tutorial. Please check our Help Center for further tutorials. We have many videos and articles on how you can use Nuelink to its fullest.